Question 1

How do I get picked up at Mexico City Airport?

Accepted Answer

Before you travel we send you your driver's name, photo, vehicle, and phone number, plus the exact meeting point for your terminal at MEX. Your driver waits in the arrivals hall with a sign and greets you in English, then walks you to the vehicle.

Question 2

Will my driver speak English?

Accepted Answer

Your coordination and concierge support is always in English. English-speaking drivers can be requested and are standard on Executive Arrival; when a driver speaks limited English, we stay in contact with you throughout the pickup.

Question 3

What happens if my flight is delayed?

Accepted Answer

We monitor your flight number and adjust the pickup time automatically. Delays, gate changes, and long immigration lines are expected — your driver waits, and there is no scramble to rebook.

Question 4

Can I book before arriving in Mexico?

Accepted Answer

Yes, and that is the point. Most travelers arrange everything days or weeks before departure through the quote form, with a fixed quote confirmed before travel.

Question 5

I already live in Mexico City. Can I use Arrive Mexico?

Accepted Answer

Yes. Expats, remote workers, executives, and long-term visitors use us for everyday logistics: transportation, errands, appointments, service providers, translation coordination, reservations, and general help navigating life in CDMX. Our Monthly Expat Concierge is built for exactly that.

Question 6

Can you help me get set up after I move here?

Accepted Answer

Yes. Settling-In Support covers apartment or hotel check-in coordination, grocery stocking, SIM/phone setup, internet and utilities coordination, local transportation, service-provider coordination, and local orientation.

Question 7

Can you take me to an Airbnb or hotel?

Accepted Answer

Yes. We handle hotels, serviced apartments, Airbnb properties, offices, and private residences, and we can help coordinate check-in details or host communication on arrival.

Question 8

Can we stop at a grocery store or pharmacy?

Accepted Answer

Yes. A supermarket or pharmacy stop is a common add-on after landing, especially for families and longer stays. Tell us in advance and we build it into the route.

Question 9

Can you help with immigration or residency resources?

Accepted Answer

We help you connect with appropriate local resources for immigration questions, residency processes, relocation services, and document needs. Arrive Mexico is not a law firm and does not provide legal advice or legal representation, and we do not complete government processes on your behalf.

Question 10

Can you arrange transportation during my stay?

Accepted Answer

Yes. Prearranged private transportation for meetings, dinners, day trips, and return airport transfers can be scheduled by the trip, by the day, or for a full itinerary.

Question 11

Can you help corporate travelers and groups?

Accepted Answer

Yes. We support companies sending employees, executives, and teams to Mexico City, including multi-arrival coordination, dedicated support contacts, relocation coordination, and larger vehicles.

Question 12

Can my company receive an invoice?

Accepted Answer

Yes. Consolidated invoicing is available for corporate accounts, including per-traveler or per-project breakdowns.

Question 13

How do I reach you?

Accepted Answer

Send a request through the quote form or email hello@arrivemexico.com. A dedicated business WhatsApp line is coming, and it will become the main day-to-day channel once it is live.

Question 14

Is this the same thing as Uber?

Accepted Answer

No. Uber is an on-demand app with an unknown driver and no accountability once the ride ends. Arrive Mexico is a prearranged service with a vetted driver, a fixed quote, flight monitoring, and one English-speaking local contact who stays with you from before you land through getting settled — and afterwards, if you live here.

Straight answers before you fly.

Still have a question?